CONTENT FILTER SETTINGS
CURRENTLY WATCHING — FAMILY PROFILE
⚔️ Violence & Gore
🔞 Sexual Content
🤬 Explicit Language
💊 Drug Use
● 2 filters active — scenes will be automatically skipped
Story continuity maintained via chapter markers
OTT Product Case Study · APM Portfolio

CLEARPLAY+
DYNAMIC
CONTENT
FILTERS

What if streaming platforms let you watch everything — on your own terms?

Product Discovery User Research PRD · Backlog OTT / Streaming Deepa Gorrela
4B+
OTT Users
Worldwide
68%
Families Avoid
Popular Shows
195
Countries with
Cultural Variation
01

The PROBLEM
WE'RE SOLVING

"I started watching a great thriller with my parents, but had to stop 20 minutes in because of a graphic scene. We didn't choose a bad show — we just had no control over those specific moments."

— Observed pattern, OTT user research · The insight behind ClearPlay+
🚫
Binary Age Ratings Don't Work

Current systems offer coarse ratings (PG-13, R, TV-MA) with no nuance. A show rated TV-MA for one profanity scene blocks it entirely from family viewing — even if 95% of the content is appropriate.

One-Size
👨‍👩‍👧‍👦
Families Miss Great Content

68% of parents report avoiding highly-rated shows with their families specifically because of isolated objectionable scenes — not because the overall content is inappropriate.

68%
🌍
Global Cultural Gaps

What's acceptable in the US may be deeply inappropriate in parts of the Middle East, South Asia, or East Asia. Static ratings don't reflect these 195+ country variations, limiting subscriber growth.

195+
📉
Platform Revenue Impact

Families represent the largest streaming demographic segment. Inability to serve mixed-age households effectively means lower household subscription retention and missed global expansion.

$12B
02

THE INSIGHT
& PRODUCT IDEA

As someone who watches across OTT platforms — Netflix, Prime, Disney+, Apple TV — I noticed that the problem isn't the content itself. It's the lack of user agency over specific content types.

Instead of relying on age ratings that blanket-block entire shows, what if platforms introduced dynamic scene-level filters that users can toggle per profile?

When a filter is enabled and a flagged scene begins, the platform automatically skips or mutes that segment and seamlessly continues the story — preserving narrative context through a brief chapter summary overlay.

This feature would unlock three major business opportunities: deeper family engagement, higher household plan conversion, and accelerated penetration into culturally-sensitive global markets.

Product Hypothesis

"If families can dynamically filter specific content categories, they will watch more content together — increasing session frequency, household plan uptake, and global subscriber growth."

The Last of Us · S1E3
HBO MAX · TV-MA · 78 min
⚔️Violence
🔞Sexual Content
🤬Explicit Language
💊Drug Use
● 3 filters active · ~4 scenes will skip
Narrative summary shown during skips
↑ Interactive — try toggling the filters
03

FEATURE SPEC
& SCOPE

🎚️
Per-Profile Filter Toggles

Each household profile gets independent content filter settings. Parents configure child profiles; adult profiles retain full access. Filters persist across devices and sessions via cloud sync.

MVP · Sprint 1–2
⏭️
Intelligent Scene Skip Engine

When a filtered scene begins, playback automatically advances past the flagged segment. A contextual summary overlay (2–5 seconds) maintains story continuity — "A violent confrontation occurred. The protagonist escaped."

MVP · Sprint 3–5
🔇
Audio-Only Mute Mode

For explicit language filters only: mute the audio during flagged words rather than skipping the scene. The video continues uninterrupted. Configurable per filter type — skip vs. mute.

MVP · Sprint 4
🏷️
Content Metadata Tagging API

Internal tooling for content teams (and future partner studios) to tag scene-level content at ingest time — violence type, sexual content intensity, language severity, drug depiction context.

V2 · Sprint 6–8
🌐
Regional Cultural Presets

Pre-configured filter bundles mapped to regional cultural norms — a "Middle East" preset, "South Asia Family" preset, etc. Reduces setup friction for international users while enabling quick market entry.

V2 · Sprint 9
🤝
Studio Opt-In Partner Portal

Allow content studios to submit their own scene-level metadata, ensuring accuracy. Studios gain a quality badge ("Creator-Verified Filters") and potential marketing placement. Aligned with creator intent.

V3 · Future
04

USER STORIES
& ACCEPTANCE CRITERIA

👩‍👧
Maya, 38 — Parent
Suburban mom, Premium subscriber, 2 kids aged 8 & 12
"As a parent, I want to enable content filters on my children's profiles so that my kids can enjoy popular shows without being exposed to scenes I consider inappropriate."
Acceptance Criteria
  • Filter toggles are accessible from Profile Settings within 2 taps
  • Settings sync across TV, mobile and tablet for the same profile
  • Filtered scenes are skipped automatically with no action from the viewer
  • A brief text overlay explains what was skipped to preserve story context
  • Parent account requires PIN to modify child profile filters
🧔
Rajan, 52 — Traditional Viewer
India-based subscriber, newly onboarded, multi-generational household
"As a viewer from a culturally conservative household, I want to apply a regional filter preset so that I can watch global content that respects our family values without manually configuring each filter."
Acceptance Criteria
  • Regional presets appear during new user onboarding and in Settings
  • Selecting a preset auto-fills all relevant filter toggles with one tap
  • User can override individual filters after applying a preset
  • Preset descriptions are localized in the user's language
  • Applied preset is clearly labeled on the profile card
👩‍💻
Sarah, 29 — Content Tagger
Internal Content Ops team member, processes 200+ titles/month
"As a content tagger, I want a structured metadata input tool so that I can accurately tag scene-level content categories with timestamps during content ingest."
Acceptance Criteria
  • Tool allows tagging by timestamp range with start/end markers on video scrubber
  • Category taxonomy includes Violence, Sexual, Language, Drug with sub-types
  • Tags are versioned and auditable with tagger attribution
  • Tagging tool processes at 3× playback speed for efficiency
  • Tags are QA-reviewed before publishing to production
📺
Alex, 34 — Adult Viewer
Individual subscriber, watches after kids bedtime, wants full experience
"As an adult viewer with no filters set, I want the platform to behave exactly as it does today so that my viewing experience is completely unaffected by this feature."
Acceptance Criteria
  • All filters default to OFF for adult profiles at feature launch
  • No UI changes to the default playback experience when filters are off
  • Performance benchmarks: zero latency impact when feature is disabled
  • Feature is explicitly opt-in — no automatic enrollment for existing users
  • Filter settings are never applied cross-profile without explicit consent
05

PRIORITIZED BACKLOG

Epic / Story Priority Value Effort Sprint Owner
Profile-level filter toggle UI
Settings page with 4 toggle categories per profile
Critical ★★★★★
Sprint 1–2 FE + Design
Scene metadata schema design
DB schema for storing timestamp-based content tags per asset
Critical ★★★★★
Sprint 1–3 BE + Data
Playback skip engine (core)
Client-side logic to advance playhead past tagged scene timestamps
Critical ★★★★★
Sprint 3–5 Platform Eng
Skip summary overlay
Brief narrative context card shown during scene skip
High ★★★★☆
Sprint 5 FE + Content
Audio mute for language filter
Mute audio (not skip video) for explicit language segments
High ★★★★☆
Sprint 4 Platform Eng
Content tagging internal tool
CMS tool for ops team to tag scenes with timestamps + categories
High ★★★★☆
Sprint 6–8 BE + Ops
Regional cultural presets
Pre-built filter bundles for key international markets
Medium ★★★☆☆
Sprint 9 PM + Localization
Studio partner metadata portal
External API + portal for studios to submit verified scene tags
Low ★★☆☆☆
Future V3 Full Team
06

RISK REGISTER

Content Tagging Scale & Accuracy

Tagging 10,000+ hours of existing content at scene-level is a massive undertaking. Inaccurate tags will cause wrong skips, breaking viewer trust.

↳ Phase rollout: tag new content first → use ML assist → partner with studios
Creator & Studio Resistance

Filmmakers may object to automated scene skipping as artistic interference. Studios could contractually restrict the feature for certain titles.

↳ Opt-in per title at studio level; studio co-creation program for V3
Playback Performance Impact

Skip logic adds latency to the playback pipeline. Poor implementation could cause buffering or visible jump cuts that degrade UX.

↳ Pre-buffer 30s ahead; test on low-bandwidth connections; A/B test skip UX
Regulatory Complexity by Region

Some markets (EU, India) have strict content regulations. Automatic skipping may have compliance implications around content alteration rules.

↳ Legal review per launch market; frame as "viewer accessibility" not "censorship"
Feature Discovery & Adoption

Users may not know the feature exists, especially on TV interfaces. Low adoption would undermine the business case and ROI.

↳ Onboarding prompt for family/kids profiles; email campaign to household plans
Definition Subjectivity

What counts as "violence" varies widely. Tags that are too aggressive will frustrate users who didn't want scenes skipped.

↳ Sub-category severity levels (mild/moderate/explicit); user feedback on skip accuracy
07

PROJECTED IMPACT
& SUCCESS METRICS

+18%
Family Plan Conversion

Households on individual plans upgrading to family tiers driven by profile-based filter management

+32%
Content Hours · Family Profiles

Increase in watch time on family profiles as previously avoided shows become accessible

−12%
Churn · MENA & APAC

Reduced subscriber churn in culturally-sensitive markets through regional preset adoption

4.8★
Target App Store Rating

Improvement in family-segment reviews citing content control as top satisfaction driver

North Star Metric
Monthly family co-viewing sessions per household — targeting +25% within 6 months of launch
Leading Indicators
Filter feature adoption rate · Skip accuracy thumbs-up/down · Profile filter configuration rate
Guardrail Metrics
Playback error rate ≤ baseline · Skip complaint rate < 0.5% · No increase in content team overhead
08

DELIVERY ROADMAP

Phase 1 · Foundation
Sprints 1–5 · ~10 Weeks
Profile filter toggles UI Scene metadata DB schema Playback skip engine (core) Skip summary overlay Audio mute for language Cross-device settings sync QA + A/B test framework Tag 500 top titles (new releases)
Phase 2 · Scale & Localize
Sprints 6–10 · ~10 Weeks
Internal content tagging tool ML-assisted auto-tagging (POC) Regional preset bundles Onboarding flow integration Tag 5,000 back-catalog titles MENA & APAC market launch Skip accuracy feedback loop
Phase 3 · Ecosystem
Q3–Q4 · Future Vision
Studio partner API Creator-verified filter badge Sub-category severity controls Parental time lock by filter Filter analytics for studios Third-party app SDK (kids devices)
09

PRODUCT REFLECTION
& PM SKILLS

This product concept originated from a simple, relatable moment: watching a show with family and wishing the platform had given me more control. That's the kind of observation-driven thinking that separates good product managers from great ones.

Working through this case study required thinking across multiple dimensions simultaneously — the technical feasibility of scene-level metadata at scale, the business model implications for subscription tiers, the creator ecosystem politics of automated content modification, and the global market opportunity in culturally-sensitive regions.

The hardest product decision here is the tagging scale problem. Rather than boiling the ocean, I scoped MVP to new releases only — a common product instinct of finding the smallest valuable slice that proves the concept before committing to full catalog investment.

This project demonstrates my background in streaming product intuition developed through years as a platform user across Netflix, Prime Video, Disney+, and Apple TV — combined with the structured product thinking from my Google Project Management certification.

APM Skills Demonstrated
Problem Discovery from User Observation
Core PM
Product Hypothesis Formation
Strategy
User Story Writing with Acceptance Criteria
Agile
MoSCoW Backlog Prioritization
Delivery
Risk Register & Mitigation Planning
PM Process
Success Metrics & North Star Definition
Analytics
Multi-Phase Delivery Roadmapping
Planning
OTT / Streaming Domain Knowledge
Industry